Return Policy

At Mesoderm RX, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for details on how to initiate a return or exchange.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be initiated within two weeks of receiving the product.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened or used.
  • Items purchased during special promotions, clearance sales, or marked as "final sale."
  • Gift cards or promotional items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    Email our customer service team at info@mesoderm-rx.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. Await Authorization:
    Our team will review your request and provide you with a Return Authorization (RA) number and instructions for returning the item.

  3. Ship the Item:
    Package the item securely and include the RA number. Ship it to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).

  4. Processing the Return:
    Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange request.

4. Refunds

If your return is approved, refunds will be processed as follows:

  • Refunds will be issued to the original payment method within  7-10 business days after the return is approved.
  • Shipping costs from the original order are non-refundable unless the return is due to an error on our part.

5. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item for a different product or variation, please indicate this when contacting our customer service team. If the requested product is unavailable, a refund will be issued.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@mesoderm-rx.com with photos and a description of the issue. We will provide a replacement or full refund at no additional cost to you.

7. Cancellations

Orders may be canceled if they have not yet been shipped. Please contact us as soon as possible at info@mesoderm-rx.comto request a cancellation. If the order has already been shipped, it will need to be processed as a return.

8. Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please reach out to us:

Mesoderm RX
Email: info@mesoderm-rx.com